Hanks Kerchiefs | FAQs

FAQs

COVID-19 Update - A Message to our Community

From our entire team, we couldn’t appreciate your support more and we hope you’re all staying healthy and safe. Thank you for your incredible notes of encouragement.

We know there’s a lot going on, but we wanted to share some information about what we are doing about COVID-19. Here’s the rundown:

Online orders

Hankskerchiefs.com is open and we are taking and shipping orders.

Shipping + Safety

Our small team is doing our very best to process and ship your order as soon as possible. However, we are operating at partial capacity to comply with the heightened safety precautions recommended by the CDC and CA state guidelines.

All non-custom items will ship within 7-10 days of ordering. Monogram or custom pieces may take up to three weeks to process and ship.

Customer Service

Email is our preferred method of contact. We can be reached via email at info@hankskercheifs.com. If you’d like us to call you, please email us your request and we will reach out.

We will continue to follow CDC, WHO, and local health agency guidelines, and are committed to keeping you informed as things evolve. In the meantime, don’t hesitate to reach out to our customer care team with any questions.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contacting hk

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For any questions, please contact us at info@hankskerchiefs.com


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For press inquiries or stylist pulls, please contact jenel@hankskerchiefs.com

shipping

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**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. Currently, we are estimating 3-5 days to ship anything that is currently in stock. 

Our custom / monogrammed items are sewn by hand in Seal Beach. We do our best to turn orders around as quickly as possible. If you need your kerchief by a certain date, please contact us via email (info@hankskerchiefs.com) to confirm the available ship by date. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.

Once your order has shipped, you will receive an email with a tracking number.

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**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. For now, our production teams have a limited capacity. As such there will be a delay on all personalized pieces or anything not in stock. Currently, we are estimating up to 3 weeks for anything that has been personalized. 

All custom order and personalized pieces are final sale. Once production has started we are not able to cancel or change your order.

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All orders are shipped insured via USPS.

Fees per order are as follows:

- Continental USA Ground : $4.00

- Continental USA Ground (order over $50) : $Free

- Alaska or Hawaii: $8.00

Return packages originating in Hawaii or Alaska will require a $8 fee (each way) to cover an additional shipping surcharge.

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees and fees for future shipments

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All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. Hanks Kerchiefs has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). HK is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that HK incurs in this or similar scenario will be billed to the recipient.

If you have an issue with any of these policies please or have any questions please contact customer service at: info@hankskerchiefs.com


returns

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During these uncertain times, we have extended our return window to be 45 days.  If you don't absolutely love your new Hanks Kerchiefs, send it back for a full refund or store credit within 45 days using our free. Returns only valid on eligible items.

PLEASE NOTE: the following are NOT eligible for a return nor exchange:

- All monogrammed / custom / personalized pieces

-Any international shipping address

- Packages originating in Hawaii or Alaska will require a $10 fee (each way) to cover an additional shipping surcharge.

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All custom and personalized pieces are made to order and are thus final sale.

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Only one coupon can be used per transaction. Coupons cannot be combined. Coupons cannot be retroactively applied.

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In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP at info@hankskerchiefs.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.For domestic orders containing incorrect / damaged items, we are typically able to refund or replace the orders at our expense.

PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers. 

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Eligible items purchased from hankskerchiefs.com and received as gifts may be exchanged for store credit within 60 days of purchase.  The recipient must supply the name and email address of the purchaser so we can properly look up order information. Recipient is responsible for all shipping fees. If purchased from another retailer, we ask that you reach out to the retailer for all your needs (returns, repairs, exchanges).

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All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. HK has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). HK is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that HK incurs in this or similar scenario will be billed to the recipient.

payment

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We currently accept all major credit and debit cards, store credits, gift cards purchased from hankskerchiefs.com, Paypal, Amazon Pay, and Apple Pay. We unable to accept outside gift cards as a form of payment.

Only one form of payment can be accepted per order, with the exception of store credit. 

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Currently we collect sales tax on orders with a billing address in CA.

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You’re invited to sign up for our newsletter to receive email updates, which may contain promotional codes for special discounts that can be applied to your order. 

If you return an order that was placed at a discounted price, you will be refunded the amount paid. We will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

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We do not offer price adjustments or price matching.

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Only one coupon can be used per transaction. Because we make all our products to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method.

other

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We are happy to consider a special order of 200 units or more. Please submit requests to info@hankskerchiefs.com for more details.

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Our kerchiefs are made from 100% cotton and hand made with love in Los Angeles. 

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We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales.

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Hanks Kerchiefs provides this site as a service to our customers. To view our complete terms of service please click here.